Mae44 Privacy Policy – Your Personal Data Protection

1Introduction

Mae44 values the privacy of every member who entrusts us with their personal data. This Privacy Policy transparently explains how the mae44 platform (https://mae44.cash) collects, processes, stores, and protects your personal information when you use our services.

This document should be read together with Terms & Conditions mae44. By registering an account with mae44, making a deposit, or using any part of our platform, you confirm that you have read and agree to how we handle your personal data as described in this policy.

Mae44 operates as a data controller responsible for the personal data we collect. This means we determine the purpose and manner in which your data is processed, and we are fully accountable for ensuring it is handled to the highest data protection standards.

2Personal Data We Collect

Mae44 collects your personal data through several channels — directly from you during registration and platform use, automatically via tracking technologies, and in some cases, from authorised third parties such as payment providers.

Information you provide directly to us:

• The Malaysian phone number used for registration and OTP verification.
• Full name as stated on your MyKad or passport (required during identity verification).
• Date of birth to verify age eligibility (18 years and above).
• Payment account details — account name and bank account number, or eWallet owner name (Touch 'n Go, GrabPay, Boost, ShopeePay). Mae44 does not store full account numbers or eWallet passwords.
• A photo or copy of your identity document (MyKad or passport) submitted during the identity verification process for large withdrawals.
• Communications you send to the mae44 support team via live chat or email.

Automatically collected data:

• IP address and general location information (city/state level, not your exact address).
• The type and version of web browser you are using.
• Device type (smartphone, tablet, computer), operating system, and screen resolution.
• Pages visited within the mae44 platform and the duration of each visit.
• Your game history, deposits, withdrawals, and betting activity within your account.
• Cookies and session data used to identify your login session.

3How We Use Your Data

Mae44 uses the personal data collected for legitimate and necessary purposes in order to operate the platform effectively and deliver the best experience to every member. The following outlines the specific purposes for which your data is used:

Account management and services:

• Creating and managing your mae44 member account.
• Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Processing withdrawal of winnings to your bank account or eWallet.
• Verifying your identity to meet anti-money laundering (AML) requirements.
• Managing the VIP Rewards programme and calculating cashback, rebates, and other benefits.
• Providing customer support and resolving complaints or disputes.

Security and compliance:

• Detecting and preventing fraud, money laundering, and suspicious activity.
• Verifying that you meet the minimum age requirement of 18 years old.
• Monitoring accounts to identify signs of problem gambling and to protect members who may need responsible gaming support.
• Detecting duplicate accounts or attempts to abuse the mae44 bonus system.

Platform improvements:

• Analysing usage patterns to improve the mae44 interface and user experience.
• Understanding which games are most popular in order to select relevant new titles.
• Testing new platform features prior to full launch.

Marketing communications (with your consent):

• Sending you information about the latest promotions, bonuses, and offers at mae44.
• Reminding you of bonus opportunities that are about to expire.
• Sending updates about new games or football leagues added to the platform.

4Sharing Data with Third Parties

Mae44 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute commitment on our part. However, there are a limited number of situations where we need to share your data with certain parties to keep the platform running properly:

Trusted service providers:

• Payment provider: Payment gateways that process deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, and FPX receive the transaction information necessary to complete your payment. They are bound by strict confidentiality agreements.
• Game software providers: Companies such as PG Soft, Pragmatic Play, and Spadegaming receive anonymised session IDs to operate games. They do not receive your full name, phone number, or financial information.
• Cloud and infrastructure services: Hosting and server providers used by mae44 are bound by strict data processing agreements and use your data solely for infrastructure purposes.
• Customer support service: The live chat platform we use may process your conversation logs for internal quality control purposes only.

Legal requirement:

• Mae44 will disclose required data to the relevant authorities when required by law, court order, or valid legal process.
• In the context of fraud or money laundering investigations, mae44 may be required to share information with the relevant authorities.

5Data Security

Mae44 invests seriously in data security infrastructure to ensure every member's personal and financial information is protected against unauthorised access, loss, misuse, or unwarranted disclosure.

Key security measures we have in place:

• 256-bit SSL Encryption: All communication between your web browser and mae44's servers is encrypted using TLS (Transport Layer Security) with a 256-bit key. You can verify this by looking for the padlock icon in your browser's address bar.
• Two-Factor Authentication (2FA): mae44 members are encouraged to enable 2FA on their accounts as an added layer of security. Once activated, logging in will require an OTP sent to your registered phone number.
• 24/7 Monitoring: Our automated monitoring system detects unusual login activity, access attempts from new locations, and suspicious activity patterns — then proactively takes protective action.
• Firewall and DDoS protection: mae44's infrastructure is protected by multi-layered firewalls and DDoS mitigation systems to keep the platform running securely and reliably at all times.
• Internal access controls: Access to member data among mae44 staff is governed by a minimum-necessity principle. Every access to sensitive data is logged and periodically audited.
• Regular data backups: Member data is regularly backed up to a secure, separate location to ensure prompt recovery in the event of an unexpected technical incident.

6Your Rights Regarding Personal Data

As a mae44 member and as an individual whose personal data we process, you hold certain rights that mae44 is committed to respecting and facilitating. These rights are:

To exercise any of the above rights, send a written request to support@mae44.cash stating the right you wish to exercise and the relevant details. Mae44 will verify your identity before processing the request to ensure account security. All requests will be responded to within 14 working days.

7Cookies & Tracking Technologies

Mae44 uses cookies and similar tracking technologies to deliver a better, more personalised, and more secure experience to every member. Cookies are small text files stored on your device when you visit the mae44 website.

Types of cookies we use:

Essential cookies cannot be disabled as they are required for core mae44 platform functions such as login and session security. Optional cookies can be managed through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the mae44 platform.

8Data Retention

Mae44 does not retain your personal data longer than necessary for the purposes outlined in this policy, or longer than required by applicable law.

The data retention periods for the different categories of data are as follows:

When data is no longer needed and there is no legal obligation to retain it, mae44 will securely delete or anonymise it using industry-recognised methods. Deleted data cannot be recovered.

9Changes to This Privacy Policy

Mae44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to keeping members informed of any significant changes to how we handle personal data.

How we notify you of changes:

• Significant changes affecting how your data is used or shared will be communicated via email to all affected members at least 14 days before taking effect.
• Minor changes such as language clarifications or error corrections may take effect without specific notice.
• The "Updated" date at the top of this page will always reflect the date of the latest version of this policy.
• Previous versions of the privacy policy are retained and available upon request by emailing support@mae44.cash.

Continued use of the mae44 platform after an updated Privacy Policy takes effect will be considered acceptance of the revised terms. If you do not agree with any changes, you may close your account and request a withdrawal of your balance before the changes come into effect.

10Contact Us About Privacy

If you have any questions, concerns, or complaints about how mae44 handles your personal data, we strongly encourage you to reach out to us. Our team is ready to help you understand your rights and resolve any issues that may arise.

For requests relating to data rights such as access, correction, or deletion, please include the following details in your email: your full registered name, registered phone number, the type of right you wish to exercise, and a brief description of your request. We will verify your identity before processing any request to protect the privacy of all members.

Mae44 is committed to responding to all privacy-related enquiries and complaints within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. More information about your rights under the Personal Data Protection Act 2010 (PDPA) is available through the Department of Personal Data Protection Malaysia.